VERY NICE PLACE, FRIENDLY PEOPLE, HELPFU STAFF.
Amabilidad y exelente servicio.
I’m giving these guys a five star rating even though the wait time was a little longer than I was initially told. The reason being is this. They charged me for the bracket I need but did the installation for free. I went to the associate and was slightly short with him about the wait time and he was willing to address my concern immediately. The reason I had a long wait time was because after they installed my bracket they put my car through the wash for free as well. Though they probably should have made sure I wasn’t on a tight schedule but they have went above and beyond to gain my trust as a potential customer for service needs, repairs, and future car sales. I will be back to this location. I wanted to write a review to give an objective view into the customer service here at this location because of the multitude of bad reviews. Thank you. I appreciate it when a company goes the extra mile. Frankly, I’m only grumpy because I’m running on 3 1/2 hours of sleep and I haven’t been able to eat anything since 6 a.m. at breakfast. Kudos to your team here at Duarte Nissan.
Parts and service department is great! I should have bought my car here!
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